Lot quality control

Goods are shipped only when test results meet the agreed parameters.

Per lotChecks against agreed specifications

As agreedSample retention by product and lot

Sample testing at the processing site before shipment

Lot control process

Checks and records depend on the product.

Agree on quality requirements

Product, specifications, parameters and destination-market requirementsRecords: Agreed specifications · order requirements

Check sourcing and records

Origin, supplier and records applicable to the productRecords: Sourcing records · lot code · relevant certificates

Inspect the goods

Appearance, grading and condition against agreed specificationsRecords: Inspection record · lot photos

Arrange required testing

Test parameters for the product and destination marketRecords: Test reports where required

Check packing and labels

Packaging, weight, labels and lot identificationRecords: Packing List · packing records

Check transport and documents

Transport, storage conditions and shipping documentsRecords: Dispatch record · loading photos · relevant documents

Checks by product group

Each product group has its own parameters. The inspection scope, testing and responsible parties are agreed before shipment.

Sample testing at an accredited laboratory before shipment

Test parameters, where each is tested, and how often
PARAMETER	TESTED BY	APPLIES TO
Appearance and grading	Supplier or packing facility	As specified
Moisture, grain size and defects	Processing facility or laboratory	For applicable dry products
Fruit size, ripeness and condition	Supplier or packing facility	For fresh fruit
Food safety parameters	Agreed laboratory	By product and market
Storage and transport conditions	Packing facility and carrier	By product and route

The exact list and limits are set in the contract; extra parameters are tested on request.

What happens when a lot fails

BEFORE SHIPMENTHeld back, not shippedNon-compliant lots are held. An Supply informs the buyer and agrees on the next steps.

AFTER SHIPMENTReview records and supporting evidenceFor claims, both parties review lot records and agree on further checks. Retained samples are used where available under the agreement.

OUTCOMESettled under the contractThe resolution — a discount, a replacement lot, or another remedy — is agreed by both sides under the terms of that contract.

Certification

Current certificates are sent as part of the file, on request

Certificates held, their scope, and how to request the original
CERTIFICATE	SCOPE	ORIGINAL
HACCP	Partner processing factory	Sent on request
ISO 22000	Food safety management system	Sent on request
Halal	On buyer request	Sent on request
VietGAP	Contracted fruit growing areas	Sent on request

No warehouse of our own; straight to the port

An Supply keeps no warehouse of its own. Goods move straight from the processing partner to the port, with no intermediate step.

How it runsProcessing partner → port of loading, with no intermediate warehouse

WhyStorage cost is not added to the price; the quote reflects each lot in full

Request the quality file for a lot Request traceability records →